Shipping policy
At Deviant Cocktail Club, we want your order to arrive safely, accurately, and ready for cocktail hour. Please review the information below before placing your order.
Order Processing
Orders are processed during regular business days, Monday through Friday, excluding holidays.
In-stock merchandise and barware are generally prepared for shipment within 1–3 business days after your order is placed.
Subscription boxes, launch boxes, preorders, and other scheduled products may follow a separate fulfillment schedule. The applicable shipping or fulfillment timeframe will be displayed on the product page, at checkout, or in your order confirmation.
Processing time is separate from carrier transit time.
Shipping Rates
Shipping charges, when applicable, are calculated or displayed at checkout before you complete your purchase.
Certain subscriptions, promotions, or products may include shipping in the purchase price. Any applicable shipping terms will be shown before checkout.
Shipping rates and available services may vary based on the contents of your order, destination, package size, and carrier.
Delivery Estimates
Estimated delivery dates and carrier transit times are provided as estimates only and are not guaranteed.
Once your order has been shipped, delivery time depends on the shipping carrier and service selected.
Carrier delays may occur due to weather, holidays, service interruptions, high shipping volume, or other circumstances outside our control.
Subscription Orders
Subscription boxes are fulfilled according to the shipping schedule associated with the subscription.
If you make changes to your subscription, including skipping, pausing, updating your address, or canceling, those changes must be completed before the applicable order has been processed in order to affect that shipment.
Canceling a subscription does not automatically cancel an order that has already been processed or prepared for shipment.
Preorders & Scheduled Releases
Some Deviant Cocktail Club products may be sold before their scheduled fulfillment date.
If you purchase a preorder, launch box, or other scheduled-release product, the estimated shipping timeframe will be disclosed on the applicable product page or during checkout.
If your order contains both an immediately available product and a preorder or scheduled product, items may be shipped together or separately depending on fulfillment requirements.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us at hello@deviantcocktailclub.com as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the order can be resent.
Tracking
When tracking is available, you will receive shipping confirmation and tracking information using the email address or contact information associated with your order.
Please allow time for the carrier to scan and update tracking information after your shipping label is created.
Lost, Delayed or Missing Packages
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations and timelines.
If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.
If tracking indicates that your order has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, or other areas where the carrier may have left the package.
If you are still unable to locate your order, contact us at hello@deviantcocktailclub.com and include your name and order number so we can help determine the next steps.
Damaged or Incorrect Orders
If your order arrives damaged, broken, incomplete, or incorrect, please contact us within 7 days of delivery at hello@deviantcocktailclub.com.
Please include:
- Your name
- Order number
- A description of the issue
- Photos of the product and shipping packaging when applicable
Damaged, incorrect, and missing-item claims are handled in accordance with our Return and Refund Policy.
Shipping Restrictions
We currently ship only to destinations made available during checkout.
We reserve the right to restrict shipment of certain products to locations where shipping or sale would violate applicable laws, carrier restrictions, or other regulatory requirements.
Contact Us
Questions about shipping or an existing order can be sent to:
Deviant Cocktail Club LLC
385 Freeport Boulevard, Suite 6
Sparks, Nevada 89431
United States
Email: hello@deviantcocktailclub.com
Website: deviantcocktailclub.com
We like to keep some things old school. If you'd prefer a phone call, include your phone number in your message and let us know you'd like us to call you back.