Refund policy

Return and Refund Policy

We want you to love what you ordered from Deviant Cocktail Club. Because some of our products include food, beverage ingredients, and other consumable items, different return rules apply depending on the product.

Cocktail Boxes & Consumable Products
For food safety and quality reasons, cocktail subscription boxes, individual cocktail kits, syrups, bitters, garnishes, mixers, zero-proof beverages, and other consumable products are final sale and cannot be returned or exchanged.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

Barware, Apparel & Non-Consumable Merchandise
Unused and unopened non-consumable merchandise may be returned within 30 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must include the original packaging, tags, and accessories, when applicable.
  • Proof of purchase is required.

Items returned used, damaged, washed, worn, or without their original packaging may not be eligible for a refund.

Damaged Glassware or Barware
If glassware or barware arrives broken or damaged, please contact us within 7 days of delivery and include photos of the damaged product and shipping packaging. Please do not ship broken glass back unless we specifically request it.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

We recommend using a trackable shipping method for returns. Deviant Cocktail Club is not responsible for returned packages that are lost in transit.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Subscription Orders
Orders that have already been processed or shipped are subject to this Return and Refund Policy. Canceling a subscription does not automatically cancel or refund an order that has already been processed.

Final Sale Items
Gift cards, consumable products, and items marked Final Sale are not eligible for return or refund, except where required by law.

For questions or problems with an order, contact us at hello@deviantcocktailclub.com